• The Judge Group
  • Olathe, KS
  • Customer Service/Call Center
  • Full-Time
  • 421 E Prairie St

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Our client is currently seeking a Operations Technician I?

Here is the job description for your review: ???


Job Title:Operations Technician I

Location: New Century, KS 66031

Type: Contract - 6+ Months




The Operations Technician I is responsible for providing Technical Support in a Call Centre environment. In addition to working on the telephone with clients and employees, the Operations Technician I performs Tier 1 troubleshooting of routers, switches and other telecommunications devices. Complex issues that cannot be solved within the Tier 1 team are triaged to Tier 2 and Tier 3 Engineers. The Operations Technician I tracks all repair activities in systems.

Education / Experience - Minimum Qualifications:

??????????? At least two years providing Technical Support in a Call Centre environment

??????????? Associate degree at minimum.

??????????? Previous experience supporting Routers, Switches and other telecommunications equipment in a Call Centre and Repair Centre environment.

??????????? Certifications from companies such as Cisco, Adtran and Juniper are desired.


??????????? Understanding of the OSI networking model?s physical, data link, and network layers

??????????? A proven track record troubleshooting technical issues

??????????? An understanding of routing protocols such as BGP and OSPF

??????????? Experience with Cisco command line interface.

??????????? Ability to effectively and efficiently manage and correlate multiple trouble reports.

General Work Competencies / Abilities:

??????????? Expert level communication and customer service skills. This position works directly with clients and employees and partners in a repair situation.

??????????? Proficiency with trouble ticketing applications and other

?Ordering, Inventory, Customer Relationship Management (CRM) and Repair systems.

??????????? Ability to work in a fast-paced operational environment.

??????????? Ability to answer customer calls and work issues via trouble tickets proficiently and independently.

??????????? Ability to work all shifts in a 24 x 7 environment.

??????????? Ability to recognize when to triage issues and Incidents to a higher tier of Technical Support.

??????????? Ability to learn in an on-the-job training environment.

??????????? Ability to manage repair activities in a Technical Support environment using

systems and processes.

??????????? Ability to collaborate with

employees and third-party partners in a way that results in a positive repair experience for

?client base.




Mayur Singh, Recruiter-Executive , The Judge Group

151 S. Warner Rd, Suite 100, Wayne, PA? 19087
( (610) ###-#### - Toll-free (1800-###-#### ext.. 160

[Click Here to Email Your Resum?] - www.judge.com

Associated topics: deskside, information technology analyst, network, pc, service, support, systems administrator, technical support specialist, technician, technician ii

* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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