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Position: Sr. Director of Product & Service Design
Location: Eden Prairie, MN 55344
We are seeking a Sr. Director of Product & Service Design to lead the Product Design team.
The team is part of the Experience Design team and broader Consumer Experience team. It is focused on creating omni-channel designs that are human centered,
rapidly prototyped and tested, and aligned to the business strategy. This leader should have a strong track record of conceptualizing, defining and delivering consumer-facing
solutions [services as products] delivered across all channel with an emphasis on digital.
The Sr. Director, Product Design will collaborate with Enterprise partners to inform and influence consumer experience at the highest level and engage with cross-functional product teams to define consumer journeys, experience frameworks and innovative strategies rooted in consumer needs/behaviors while considering the full omni-channel experience.
Lead a team of human centered designers and strategists across multiple product pillars and projects to deliver high value designs
Further develop the product design capability by continuing to mature the human-centered and participatory methods of design thinking to identify
unmet consumer needs and conceive new concepts or experience strategies to meet those needs
Institutionalize best practices related to HCD methods: conducting observational research, interviews and workshops; undertaking internal and
external research activities; generating conceptual frameworks and formulating insights related to the synthesis of the research data; creating tangible, compelling design expressions that communicate vision such as journey maps, and help teams develop great solutions and ensure consumer desirability
Partner across company and the enterprise to define and institutionalize the broad end-to-end health experience journey and lead teams to define sub journeys within and the associated roadmaps.
Ensure the end-to-end consumer experience is considered as we define the digital experiences and touchpoints
Ensure products/solutions balance desirability, feasibility, and viability
Lead strategic workshops with internal and external partners to clarify needs, goals, and requirements to find new solutions, opportunities, and drive action and new value propositions
When relevant to Product Design, maximize and effectively manage vendor/client partnerships, draw out and communicate the vision of the business, gain commitment to necessary changes in strategies and organizations and aggressively negotiate mutually beneficial end products with the guest at the center
Drive self and team to take ideas to the next level and challenge the status quo on how to deliver to achieve speed to market and competitive advantage.
Provide input to Consumer Experience strategic planning process
College degree or equivalent work experience required
10+ years relevant work experience in human centered design field
6+ years of experience human-centered and/or participatory methods of Design Thinking to identify unmet consumer,
market and institutional needs with demonstrated track record of creating new service concepts or business strategies to meet those needs.
5+ years of experience in leading and developing a team in a matrixed environment
Experience in experience design from vision and strategy to execution (digital/omnichannel preferred)
Adept at facilitating and engaging large groups appropriately through the experience strategy and design processes
Experience in developing multi-year roadmaps for consumer experiences at multi-million dollar scale (in digital/omnichannel environments preferred)
Experience in leading cross-functional teams in strategy development through planning phases by influence without authority
Demonstrated knowledge of design tools and methods. Knowledge and experience with experience design. (i.e. conducting observational research, interviews and workshops; undertaking internal and external research activities; generating conceptual frameworks and formulating insights related to the synthesis of the research data; creating tangible,
compelling design expressions that communicate vision, and help our colleagues develop great solutions.)